Your call center software solutions should help your customer service team maximize productivity and engagement, ultimately helping to reach business […]
“Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little […]
Intradiem’s latest release marks the third generation of our product. What was once an on-premise training solution is now an […]
Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up with evolving customer demand without other forms of technology and call center automation software working in tandem.
With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.
Through an internal giving program, the company welcomes its employees to donate to a global charity in support of their mission: to improve lives by mobilizing the caring power of communities around the world to advance the common good.