News

• Intradiem Awarded Frost & Sullivan’s 2024 Global New Product Innovation Award for Reducing Contact Center Agent Burnout with Its Advanced AI Solutions

  Published: March 18, 2024

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• How AI can make life easier for HR teams: 4 critical matters to consider

  HR Morning | by Kimberly HilerPublished: March 11, 2024

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• How renaissance technologists are connecting the dots between AI and business

  ZDNET Tech TodayPublished: February 22, 2024

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• Intradiem Continued to Deliver Innovation and Performance in 2023

  Atlanta, February 7, 2024 — Intradiem, the leading provider of contact center automation solutions for customer service teams, announces record growth last year, adding the ...Published: February 7, 2024

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• AI won’t replace insurance call center agents, it’s here to replace burnout

  Digital Insurance | by Jennifer LeePublished: February 2, 2024

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• Doing Partnerships Right: 8 CEOs Share Tips

  Chief Executive Group | Featuring Matt McConnellPublished: December 11, 2023

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• It’s Time For A People-First Business Strategy

  Forbes | by Jennifer LeePublished: November 29, 2023

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• Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry™

  ATLANTA–(BUSINESS WIRE)–Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from ...Published: November 28, 2023

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• Better Automation Makes Better Agents

  Contact Center Pipeline | by Matt McConnellPublished: November 2, 2023

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• How Will AI Improve People-team Management?

  Benefits Pro | by Kimberly HilerPublished: November 2, 2023

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• Intradiem Partners With Thrive Global to Support Call Center Agent Wellness

  Real-time delivery of 60-second “Resets” reduces stress and boosts productivityPublished: October 10, 2023

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• Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition

  Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider of contact center automation solutions, ...Published: September 12, 2023

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