News

• AI won’t replace insurance call center agents, it’s here to replace burnout

  Digital Insurance | by Jennifer LeePublished: February 2, 2024

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• Doing Partnerships Right: 8 CEOs Share Tips

  Chief Executive Group | Featuring Matt McConnellPublished: December 11, 2023

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• It’s Time For A People-First Business Strategy

  Forbes | by Jennifer LeePublished: November 29, 2023

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• Intradiem Contact Center Automation Solutions Now Available on Genesys AppFoundry™

  ATLANTA–(BUSINESS WIRE)–Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from ...Published: November 28, 2023

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• Better Automation Makes Better Agents

  Contact Center Pipeline | by Matt McConnellPublished: November 2, 2023

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• How Will AI Improve People-team Management?

  Benefits Pro | by Kimberly HilerPublished: November 2, 2023

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• Intradiem Partners With Thrive Global to Support Call Center Agent Wellness

  Real-time delivery of 60-second “Resets” reduces stress and boosts productivityPublished: October 10, 2023

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• Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition

  Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider of contact center automation solutions, ...Published: September 12, 2023

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• Jennifer Lee Assumes Role of President at Intradiem

  Atlanta – August 22, 2023 – Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed the role of President, effective ...Published: August 30, 2023

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• How Automation Revolutionised Customer Experience at Virgin Media

  Customer Experience Magazine | by Matt RuminsPublished: July 27, 2023

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• Revolutionising Customer Service Capacity Planning with Advanced Technologies

  Call Centre Management Association | by Paul MilloyPublished: July 26, 2023

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• 3 Ways CFOs Can Drive a Cohesive Company Culture

  CFO | by Bryan JonesPublished: June 21, 2023

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