News

• How Automation Revolutionised Customer Experience at Virgin Media

  Customer Experience Magazine | by Matt RuminsPublished: July 27, 2023

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• Revolutionising Customer Service Capacity Planning with Advanced Technologies

  Call Centre Management Association | by Paul MilloyPublished: July 26, 2023

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• 3 Ways CFOs Can Drive a Cohesive Company Culture

  CFO | by Bryan JonesPublished: June 21, 2023

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• Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service

  Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in operational costs Atlanta – June ...Published: June 13, 2023

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• Intradiem Names Tim FitzGerald as New EVP of Sales

  Atlanta, June 6, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Tim FitzGerald has assumed ...Published: June 6, 2023

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• Teaching Our Daughters Bravery & Resilience: A Pathway to Leadership

  Fast Company | by Jennifer LeePublished: June 2, 2023

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• ChatGPT Won’t Replace Retail Customer Service Agents

  Total Retail | by Matt McConnellPublished: May 23, 2023

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• Customer Service in the Age of ChatGPT: Don’t Take AI Too Far in the Call Center

  Fast Company | by Matt McConnellPublished: May 18, 2023

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• Intradiem Awarded UK Patent for Technology to Expand Data-Handling Capabilities

  Atlanta – May 10, 2023 – Intradiem, the leading provider of intelligent automation solutions for contact center and back-office customer service teams, has been awarded ...Published: May 10, 2023

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• Intradiem Announces Sponsorship of WFM Labs to Foster Contact Center Industry Advancement

  WFMLabs.org tests new ideas, processes, and creative approaches that rethink the legacy practices of workforce management ATLANTA–Intradiem, the leading provider of intelligent automation solutions for ...Published: April 18, 2023

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• Intradiem Delivers Record 2022 Results

  Atlanta, February 21, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, announces record financial and customer performance results for ...Published: February 21, 2023

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• A New, More Balanced Approach to Managing Your Priorities in 2023

  Published: January 16, 2023

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