Intradiem Names Tim FitzGerald as New EVP of Sales
June 6, 2023
Teaching Our Daughters Bravery & Resilience: A Pathway to Leadership
Fast Company | by Jennifer Lee
June 2, 2023
ChatGPT Won’t Replace Retail Customer Service Agents
Total Retail | by Matt McConnell
May 23, 2023
Customer Service in the Age of ChatGPT: Don’t Take AI Too Far in the Call Center
Fast Company | by Matt McConnell
May 18, 2023
Intradiem Awarded UK Patent for Technology to Expand Data-Handling Capabilities
May 10, 2023
Intradiem Announces Sponsorship of WFM Labs to Foster Contact Center Industry Advancement
April 18, 2023
Intradiem Delivers Record 2022 Results
February 21, 2023
A New, More Balanced Approach to Managing Your Priorities in 2023
January 16, 2023
The Best Business Uses for Automation
December 1, 2022
Transforming Business Leaders into Women-in-Tech Allies
By Jennifer Lee, Chief Operating Officer at Intradiem
December 1, 2022
Intradiem Recognized by Frost & Sullivan for Its Superior Automation Solutions in the Workforce Engagement and Intelligent Automation Industry
November 29, 2022
All-Remote Organizations, Once Far-Fetched, Enter The Mainstream
November 7, 2022
Filling Contact Centre Roles Used to Be Easy… Not Anymore
November 5, 2022
What Contact Centre Agents are Looking For in Employers
October 27, 2022
Intradiem Appoints Haresh Gangwani as Managing Director, UK
October 4, 2022
Is AI a Revolution or is it a Steppingstone?
Architecture & Guidance Magazine
October 3, 2022
How to Engage Remote Employees
By Kimberly Hiler, Chief People Officer at Intradiem
August 24, 2022
The Best Product Roadmap Starts With Customers
Jennifer Lee, Forbes Councils Member
August 24, 2022
Intradiem Named “Hot Vendor” by Leading Analyst Firm
Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative
August 10, 2022
How to Build a Leading AI and ML Team
July 18, 2022
How Intelligent Automation Promotes Call Center Success
June 24, 2022
Where CX Meets EX: Customer-Obsessed Culture
If you want to develop customer experiences that keep shoppers coming back again and again, you need to look to your employees
June 17, 2022
Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities
June 16, 2022
Securing the Customer Service Moment of Truth
June 8, 2022
Can Home Be Your HQ?
Two years of leading from wherever they happened to be has some CEOs ready to opt out of being on premises—for good
April 28, 2022
TAG Announces the Top 40 Innovative Technology Companies in Georgia
TAG is pleased to recognize these top technology companies that help positively impact Georgia’s innovation economy
April 14, 2022
The Atlanta Journal-Constitution Names Intradiem a Winner of the Atlanta Top Workplaces 2022 Award
March 22, 2022
Intradiem Wins Silver Stevie® Award in 2022 Stevie Awards for Sales & Customer Service
March 11, 2022
Mission 2022: Invest in Tech to Fortify Employees, Not Replace Them
February 14, 2022
Jennifer Lee Assumes Chief Operating Officer Role at Intradiem
Contact Center Industry Veteran Continues to Drive Success for Customers, Employees and Company
February 8, 2022
Intradiem Delivered Record Results in 2021
January 31, 2022
Intradiem Delivers a 342% ROI According to Independent Study
Total Economic Impact (TEI) Study Confirms Business Value of Intelligent Automation
January 24, 2022
Keep Agent Morale High Through AI/Automation
Historically, contact centers have been plagued by low morale and high churn among agents.
January 11, 2022
Loosening the Labor Squeeze
How automation can help your contact center have the agents available for your customers
December 2, 2021
Intradiem Secures $35M to Enhance Its AI Solution for Customer Service Teams
The company is investing in expanding its product and building out its global presence.
December 2, 2021
CIBC Innovation Banking Provides $35 Million Debt Facility to Intradiem to Accelerate Growth
CIBC Innovation Banking is pleased to announce a debt facility of $35 million for Atlanta-based Intradiem, a leading provider of automation technology solutions for customer service teams
November 30, 2021
Retail Call Centers Get Smart With Intelligent Automation
October 27, 2021
Intradiem Releases New Staffing Use Case
AI-powered tool optimizes staff levels while controlling costs and protecting service levels
October 26, 2021
As the Nature of Offices Change, Chief People Officers Explore Creating “People-First” Culture
October 15, 2021
Foster Innovation By Prioritizing People
Employees treated with respect and dignity will respond with loyalty and a deeper commitment
October 6, 2021
Kimberly Hiler Joins Intradiem as Chief People Officer
Seasoned Professional Adds a New Dimension to Intradiem’s “People-First” Approach
September 14, 2021
Contact Center Absenteeism: More Flexibility is the Cure
June 30, 2021
With Contact Centers Going Remote, Data Security Must Be a Priority
June 2, 2021
How to Inspire and Empower Your Remote or Hybrid Workforce
May 10, 2021
Contact Center 2.0: A Better Normal
April 29, 2021
Head in the Clouds: Identifying the Missing Components in the Cloud Migration Journey of Call Centers
April 26, 2021
Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs
New Solution Boosts Agent Productivity and Improves Customer Experiences
April 22, 2021
Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program
April 13, 2021
How to Keep Your Remote Agents Engaged
April 10, 2021
The Atlanta Journal-Constitution Names Intradiem a Winner of the Atlanta Top Workplaces 2021 Award
Intradiem awarded by The Atlanta Journal-Constitution with a Top Workplaces, Workplace Achiever honor
March 25, 2021
The Role Of The Contact Center Manager Reinvented
March 22, 2021
Do You Even Know What is Happening in Your Back Office?
Global Banking & Finance Review
February 26, 2021
Applying Contact Centre Success To The Back Office
February 24, 2021
5 Trends Driving the Future of Customer Service in 2021 and Beyond
Global Banking & Finance Review
February 22, 2021
Intradiem Launches Automation Solution for Back Office Operations
AI-Powered Automation Drives Productivity Improvements and Cost Reduction
February 9, 2021
The Demise of the Contact Centre Has Been Greatly Exaggerated
February 8, 2021
Call Centres’ Missing Link between Insights and Action
December 28, 2020
Technology Plus Humans: The Future of Customer Service
December 23, 2020
How to Prevent Remote Call Centre Agent Burnout During a Crisis
December 23, 2020
The Intersection of Humans and Technology – The Future of Customer Service
December 17, 2020
How Call Centers Can Thrive by Managing the Unexpected
December 7, 2020
How AI May Help With Contact Center Staffing Issues During Unexpected Times
November 17, 2020
Solving the Data Disconnect Call Centers Face
October 28, 2020
Intradiem and SKWeston & Company Announce Contact Center Automation Partnership
Alliance Broadens SKWeston’s Portfolio with a Unique and In Demand Contact Center Automation Solution
October 14, 2020
The Call Center Conundrum: The Future Is Flexibility
October 12, 2020
Intradiem CEO Names the Age-old Customer Service Problem That’s Gotten Worse as Agents WFH
September 14, 2020
What Compassionate Leadership During a Crisis Means in Business
September 3, 2020
The Human Touch Has Huge Value in a Global Crisis
August 3, 2020
The Call Center of the Future is Here and Not Going Anywhere
July 23, 2020
“Rely on technology.” With Charlie Katz & Matt McConnell
July 17, 2020
Why We Need to Stop Saying the Call Center Is Dead
July 16, 2020
Exploring the Value of the Human Touch in a Global Crisis
July 1, 2020
Matt McConnell of Intradiem: How We Plan to Rebuild in The Post COVID Economy
June 28, 2020
The Key to Enhancing Contact Center Operations in the Shift Towards Remote Models
May 26, 2020
Intradiem’s Work from Home Contact Center Solution Usage Soars
Demand driven by the heightened need for a solution to help organisations manage an increasingly remote service delivery workforce.
May 20, 2020
Business Continuity for Your Contact Center Workforce
April 1, 2020
Intradiem Announces Partner Program
Company’s Global Alliance Ecosystem Expands Reach with Workforce Automation
March 11, 2020
The Top Healthcare Insurance Companies Use Intradiem to Reduce Cost
Improved Efficiency, Employee Engagement and Customer Experience Pays Off for Providers
February 12, 2020
Intradiem Launches Forefront World Tour
Industry Leaders to Share How Transforming Contact Centers Pays Off
January 23, 2020
Workforce Automation Pays Off for Contact Center Leaders in 2019
Intradiem Celebrates Fourth Consecutive Year of Record Growth
January 14, 2020
Coaching Automated: Improving Agent Engagement Pays Off
December 19, 2019
Intradiem Adds New Enhanced Coaching Capabilities to Workforce Automation Platform
Real-Time Agent Development Pays Off with Improved Engagement and Significant Cost Savings
November 25, 2019
Intradiem Launches New Savings Guarantee with Workforce Automation Platform
Real-Time Capabilities Pay Off by Improving Efficiency, Agent Engagement, and Customer Experience
November 19, 2019
Leadership – and Thinking Differently – in the Contact Center Industry
November 4, 2019
Workforce Automation: The Strategic Savings Solution
November 4, 2019
Intradiem Reaches Record Savings Delivered to Customers
Workforce Automation Drives Significant Value with Real-Time Capabilities on Agent Engagement, Customer Experience and Efficiency.
October 9, 2019
Intradiem Releases Third Generation – Workforce Automation Platform
Scalable, Secure Platform to Process High Volumes of Real-Time Contact Center Data
September 18, 2019
Intradiem Takes the Automation Movement on the Road with Fall Forefront Tour
Five New Forefront Events Added for U.S. and Canada
September 4, 2019
Executive Interview with Matt McConnell, CEO of Intradiem
September 4, 2019
Five Unique Ways Call Centers Use Automation to Improve Customer Experience
August 15, 2019
Call Center Leaders Continue to Invest in Contact Center Automation
Real-Time Capabilities Improve Efficiency, Agent Engagement and CX
June 26, 2019
Boost Morale by Giving Every Contact Center Agent an Automated Manager
June 13, 2019
Matt McConnell Selected as Keynote Speaker for the 2019 ATDC Startup Showcase
A program of the Georgia Institute of Technology
April 10, 2019
The Key to Improving Contact Center Efficiency
April 10, 2019
The Trifecta in Call Center Metrics
March 25, 2019
8 Questions to Consider when Evaluating Contact Center RPA
March 7, 2019
Intradiem Contact Center Automation Innovator Award Recipient Announced
Recognized for leading with automation to achieve new levels of contact center service delivery
February 26, 2019
Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation
Contact Center Automation Provider Meets Stringent Security Management Standards
February 20, 2019
Intradiem Named Finalist For 2019 UK National Innovation Awards
Directors' Club United Kingdom
February 18, 2019
Contact Center Leaders to Convene in Scottsdale, AZ.
Discussion to cover trends, challenges and robotic process automation (RPA)
February 15, 2019
2019 Trend Watch: Call Center Automation
February 5, 2019
Intradiem Celebrates Third Consecutive Year of Record Growth
Customer and product momentum deliver outstanding milestone achievements in 2018
January 10, 2019
Intradiem First to Power One Billion Automated Actions Per Year
Breakthrough SaaS technology speeds efficiency and increased saving for large enterprise call centers.
October 16, 2018
Intradiem Continues to See Rapid Customer Adoption and Growth
Customer success, unique technology and customer community reinforce market dominance.
August 28, 2018
Intradiem Announces Partnership with AXA
Global Insurance Brand Modernizes Contact Centre to Exceed Clients’ Needs
August 1, 2018
Intradiem Posts Record Growth in 2017
Momentum Fueled by Enterprise Contact Center Adoption of Real-time Automation
January 9, 2018
Intradiem & NICE Announce Technology Partnership to Provide Real-time Intraday Automation
Intradiem Joins NICE inContact DEVone Developer Program with an Intraday Automation Platform Now Available in CXexchange Marketplace
September 23, 2017
Intradiem Honored as a 2017 Atlanta Workplace Achiever
Intradiem awarded by The Atlanta Journal-Constitution with a Top Workplaces, Workplace Achiever honor
March 31, 2017
Intradiem Posts Record Growth in 2016
Intradiem Posts Record Growth in 2016
January 24, 2017
Forefront Tour Stops in Atlanta
Forefront is a series of exclusive events convening the best minds in workforce and operations management who are defining the future of the industry.
May 23, 2016
Intradiem Posts Record Growth In First Quarter
Large organizations continue to trust Intradiem with their Intraday Automation initiatives
April 4, 2016
Workforce Management’s Change Imperative
Visionary white paper by DMG Consulting calls for revolutionary workforce model changes.
March 24, 2016
