August 10, 2022

Intradiem Named “Hot Vendor” by Leading Analyst Firm

Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative

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June 16, 2022

Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities

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March 22, 2022

The Atlanta Journal-Constitution Names Intradiem a Winner of the Atlanta Top Workplaces 2022 Award

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March 16, 2022

Intradiem Names Hardy Myers Senior VP of Business & Corporate Development

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March 11, 2022

Intradiem Wins Silver Stevie® Award in 2022 Stevie Awards for Sales & Customer Service

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February 8, 2022

Jennifer Lee Assumes Chief Operating Officer Role at Intradiem

Contact Center Industry Veteran Continues to Drive Success for Customers, Employees and Company

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January 31, 2022

Intradiem Delivered Record Results in 2021

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January 24, 2022

Intradiem Delivers a 342% ROI According to Independent Study

Total Economic Impact (TEI) Study Confirms Business Value of Intelligent Automation

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November 30, 2021

CIBC Innovation Banking Provides $35 Million Debt Facility to Intradiem to Accelerate Growth

CIBC Innovation Banking is pleased to announce a debt facility of $35 million for Atlanta-based Intradiem, a leading provider of automation technology solutions for customer service teams

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October 26, 2021

Intradiem Releases New Staffing Use Case

AI-powered tool optimizes staff levels while controlling costs and protecting service levels

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September 14, 2021

Kimberly Hiler Joins Intradiem as Chief People Officer

Seasoned Professional Adds a New Dimension to Intradiem’s “People-First” Approach

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April 22, 2021

Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs

New Solution Boosts Agent Productivity and Improves Customer Experiences

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April 13, 2021

Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program

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March 25, 2021

The Atlanta Journal-Constitution Names Intradiem a Winner of the Atlanta Top Workplaces 2021 Award

Intradiem awarded by The Atlanta Journal-Constitution with a Top Workplaces, Workplace Achiever honor

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February 9, 2021

Intradiem Launches Automation Solution for Back Office Operations

AI-Powered Automation Drives Productivity Improvements and Cost Reduction

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October 14, 2020

Intradiem and SKWeston & Company Announce Contact Center Automation Partnership

Alliance Broadens SKWeston’s Portfolio with a Unique and In Demand Contact Center Automation Solution

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March 11, 2020

Intradiem Announces Partner Program

Company’s Global Alliance Ecosystem Expands Reach with Workforce Automation

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February 12, 2020

The Top Healthcare Insurance Companies Use Intradiem to Reduce Cost

Improved Efficiency, Employee Engagement and Customer Experience Pays Off for Providers

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January 23, 2020

Intradiem Launches Forefront World Tour

Industry Leaders to Share How Transforming Contact Centers Pays Off

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January 14, 2020

Workforce Automation Pays Off for Contact Center Leaders in 2019

Intradiem Celebrates Fourth Consecutive Year of Record Growth

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November 25, 2019

Intradiem Adds New Enhanced Coaching Capabilities to Workforce Automation Platform

Real-Time Agent Development Pays Off with Improved Engagement and Significant Cost Savings

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November 19, 2019

Intradiem Launches New Savings Guarantee with Workforce Automation Platform

Real-Time Capabilities Pay Off by Improving Efficiency, Agent Engagement, and Customer Experience

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October 9, 2019

Intradiem Reaches Record Savings Delivered to Customers

Workforce Automation Drives Significant Value with Real-Time Capabilities on Agent Engagement, Customer Experience and Efficiency.

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September 18, 2019

Intradiem Releases Third Generation – Workforce Automation Platform

Scalable, Secure Platform to Process High Volumes of Real-Time Contact Center Data

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September 4, 2019

Intradiem Takes the Automation Movement on the Road with Fall Forefront Tour

Five New Forefront Events Added for U.S. and Canada

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June 26, 2019

Call Center Leaders Continue to Invest in Contact Center Automation

Real-Time Capabilities Improve Efficiency, Agent Engagement and CX

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April 10, 2019

Matt McConnell Selected as Keynote Speaker for the 2019 ATDC Startup Showcase

A program of the Georgia Institute of Technology

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February 26, 2019

Intradiem Contact Center Automation Innovator Award Recipient Announced

Recognized for leading with automation to achieve new levels of contact center service delivery

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February 20, 2019

Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation

Contact Center Automation Provider Meets Stringent Security Management Standards

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February 15, 2019

Contact Center Leaders to Convene in Scottsdale, AZ.

Discussion to cover trends, challenges and robotic process automation (RPA)

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January 10, 2019

Intradiem Celebrates Third Consecutive Year of Record Growth

Customer and product momentum deliver outstanding milestone achievements in 2018

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October 16, 2018

Intradiem First to Power One Billion Automated Actions Per Year

Breakthrough SaaS technology speeds efficiency and increased saving for large enterprise call centers.

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August 28, 2018

Intradiem Continues to See Rapid Customer Adoption and Growth

Customer success, unique technology and customer community reinforce market dominance.

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August 1, 2018

Intradiem Announces Partnership with AXA

Global Insurance Brand Modernizes Contact Centre to Exceed Clients’ Needs

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January 9, 2018

Intradiem Posts Record Growth in 2017

Momentum Fueled by Enterprise Contact Center Adoption of Real-time Automation

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September 23, 2017

Intradiem & NICE Announce Technology Partnership to Provide Real-time Intraday Automation

Intradiem Joins NICE inContact DEVone Developer Program with an Intraday Automation Platform Now Available in CXexchange Marketplace

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March 31, 2017

Intradiem Honored as a 2017 Atlanta Workplace Achiever

Intradiem awarded by The Atlanta Journal-Constitution with a Top Workplaces, Workplace Achiever honor

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January 24, 2017

Intradiem Posts Record Growth in 2016

Intradiem Posts Record Growth in 2016

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May 23, 2016

Forefront Tour Stops in Atlanta

Forefront is a series of exclusive events convening the best minds in workforce and operations management who are defining the future of the industry.

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April 4, 2016

Intradiem Posts Record Growth In First Quarter

Large organizations continue to trust Intradiem with their Intraday Automation initiatives

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March 24, 2016

Workforce Management’s Change Imperative

Visionary white paper by DMG Consulting calls for revolutionary workforce model changes.

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