Press Releases
Intradiem Named “Hot Vendor” by Leading Analyst Firm
Vendors selected for the “Hot Vendor” report are noteworthy, visionary, and innovative
Intradiem Expands Integrations Library to Include Cloud, Chat, and CCaaS Capabilities
Read the Press Release ->The Atlanta Journal-Constitution Names Intradiem a Winner of the Atlanta Top Workplaces 2022 Award
Read the Press Release ->Intradiem Names Hardy Myers Senior VP of Business & Corporate Development
Read the Press Release ->Intradiem Wins Silver Stevie® Award in 2022 Stevie Awards for Sales & Customer Service
Read the Press Release ->Jennifer Lee Assumes Chief Operating Officer Role at Intradiem
Contact Center Industry Veteran Continues to Drive Success for Customers, Employees and Company
Intradiem Delivered Record Results in 2021
Read the Press Release ->Intradiem Delivers a 342% ROI According to Independent Study
Total Economic Impact (TEI) Study Confirms Business Value of Intelligent Automation
CIBC Innovation Banking Provides $35 Million Debt Facility to Intradiem to Accelerate Growth
CIBC Innovation Banking is pleased to announce a debt facility of $35 million for Atlanta-based Intradiem, a leading provider of automation technology solutions for customer service teams
Intradiem Releases New Staffing Use Case
AI-powered tool optimizes staff levels while controlling costs and protecting service levels
Kimberly Hiler Joins Intradiem as Chief People Officer
Seasoned Professional Adds a New Dimension to Intradiem’s “People-First” Approach
Intradiem’s New Attended-RPA Solution Automates Repetitive Tasks to Dramatically Reduce Costs
New Solution Boosts Agent Productivity and Improves Customer Experiences
Intradiem’s Intelligent Automation Solutions Now Available through Avaya Select Product Program
Read the Press Release ->The Atlanta Journal-Constitution Names Intradiem a Winner of the Atlanta Top Workplaces 2021 Award
Intradiem awarded by The Atlanta Journal-Constitution with a Top Workplaces, Workplace Achiever honor
Intradiem Launches Automation Solution for Back Office Operations
AI-Powered Automation Drives Productivity Improvements and Cost Reduction
Intradiem and SKWeston & Company Announce Contact Center Automation Partnership
Alliance Broadens SKWeston’s Portfolio with a Unique and In Demand Contact Center Automation Solution
Intradiem Announces Partner Program
Company’s Global Alliance Ecosystem Expands Reach with Workforce Automation
The Top Healthcare Insurance Companies Use Intradiem to Reduce Cost
Improved Efficiency, Employee Engagement and Customer Experience Pays Off for Providers
Intradiem Launches Forefront World Tour
Industry Leaders to Share How Transforming Contact Centers Pays Off
Workforce Automation Pays Off for Contact Center Leaders in 2019
Intradiem Celebrates Fourth Consecutive Year of Record Growth
Intradiem Adds New Enhanced Coaching Capabilities to Workforce Automation Platform
Real-Time Agent Development Pays Off with Improved Engagement and Significant Cost Savings
Intradiem Launches New Savings Guarantee with Workforce Automation Platform
Real-Time Capabilities Pay Off by Improving Efficiency, Agent Engagement, and Customer Experience
Intradiem Reaches Record Savings Delivered to Customers
Workforce Automation Drives Significant Value with Real-Time Capabilities on Agent Engagement, Customer Experience and Efficiency.
Intradiem Releases Third Generation – Workforce Automation Platform
Scalable, Secure Platform to Process High Volumes of Real-Time Contact Center Data
Intradiem Takes the Automation Movement on the Road with Fall Forefront Tour
Five New Forefront Events Added for U.S. and Canada
Call Center Leaders Continue to Invest in Contact Center Automation
Real-Time Capabilities Improve Efficiency, Agent Engagement and CX
Matt McConnell Selected as Keynote Speaker for the 2019 ATDC Startup Showcase
A program of the Georgia Institute of Technology
Intradiem Contact Center Automation Innovator Award Recipient Announced
Recognized for leading with automation to achieve new levels of contact center service delivery
Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation
Contact Center Automation Provider Meets Stringent Security Management Standards
Contact Center Leaders to Convene in Scottsdale, AZ.
Discussion to cover trends, challenges and robotic process automation (RPA)
Intradiem Celebrates Third Consecutive Year of Record Growth
Customer and product momentum deliver outstanding milestone achievements in 2018
Intradiem First to Power One Billion Automated Actions Per Year
Breakthrough SaaS technology speeds efficiency and increased saving for large enterprise call centers.
Intradiem Continues to See Rapid Customer Adoption and Growth
Customer success, unique technology and customer community reinforce market dominance.
Intradiem Announces Partnership with AXA
Global Insurance Brand Modernizes Contact Centre to Exceed Clients’ Needs
Intradiem Posts Record Growth in 2017
Momentum Fueled by Enterprise Contact Center Adoption of Real-time Automation
Intradiem & NICE Announce Technology Partnership to Provide Real-time Intraday Automation
Intradiem Joins NICE inContact DEVone Developer Program with an Intraday Automation Platform Now Available in CXexchange Marketplace
Intradiem Honored as a 2017 Atlanta Workplace Achiever
Intradiem awarded by The Atlanta Journal-Constitution with a Top Workplaces, Workplace Achiever honor
Intradiem Posts Record Growth in 2016
Intradiem Posts Record Growth in 2016
Forefront Tour Stops in Atlanta
Forefront is a series of exclusive events convening the best minds in workforce and operations management who are defining the future of the industry.
Intradiem Posts Record Growth In First Quarter
Large organizations continue to trust Intradiem with their Intraday Automation initiatives
Workforce Management’s Change Imperative
Visionary white paper by DMG Consulting calls for revolutionary workforce model changes.