Intradiem Appoints New Leadership to support Canadian Demand
Kevin Jolliffe Selected as SVP, Country Manager Canada
Toronto, 20 May 2020– Intradiem, the leader in workforce automation, today announced increased demand for its Work from Home solution after the rapid response to shift agents to a remote contact centre model.
Intradiem’s vision and mission are to reinvent service for everyone and help our customers achieve more using automation. Adopted by the world’s biggest brands in banking, insurance, healthcare, telecommunications, retail and energy, Intradiem’s unique Contact Centre and Remote Agent capabilities have enabled customers to seamlessly transition and adapt to the new reality of virtual workforces.
Increased complexity in the Contact Centre space combined with new emerging challenges of managing Remote Agents has translated into significant increases in demand for Intradiem’s products and services.
In response, we are delighted to announce the appointment of Kevin Jolliffe as Senior Vice President and Country Manager for Canada. Kevin brings to Intradiem 20+ years of Canadian and global Contact Centre experience specializing in Workforce Planning, virtual Contact Centre solutions and technology innovation. Most recently Kevin was head of Enterprise Planning at one of Canada’s largest Contact Centre organizations.
Over the coming months Kevin will develop our Canadian strategic roadmap focused on expansion within our existing client base, new business wins and further development of our partnership program across the region.
Kevin and his team will be responsible for ensuring our Canadian customers exceed the outcomes captured in their business case by eliminating cumbersome manual processes while reducing operating expense for companies, improving front-line engagement and reducing customer effort-to-resolve.
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact centre with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and demonstrate more nearly $100 million in annualized savings across the customer base.