Intradiem Launches Forefront World Tour

Industry Leaders to Share How Transforming Contact Centers Pays Off

Atlanta – January 23, 2020 – Intradiem, the leader in workforce automation, today announced the initial dates for the 2020 Forefront World Tour with six new dates in the United States, Canada and the United Kingdom. Forefront, the community for innovative automation leaders, will be making its way to Atlanta, Dallas, Denver, Kansas City, Phoenix, Mississauga and Manchester in the first half of 2020.

Contact center operations and workforce management professionals attend these events to learn from their peers how workforce automation improves agent engagement, provides a better end-customer experience, and drives significant cost savings. Each conference gives attendees opportunities to network with peers in their community while hearing from leading industry professionals.

“The appetite for automation in contact center is growing rapidly, which is why Forefront events are such a success,” said Matt McConnell, CEO of Intradiem. “This is a unique community for customers to share how they use workforce automation to address the industry challenges along with best practices and the results that really pay off.”

The Forefront World Tour will gather at several destinations throughout the year.  Click here for more details and to reserve your spot.

About Intradiem

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on an investment return of at least 2X in the first year and a 3-5X payback in subsequent years. This year, Intradiem’s customers will save more than $150 million.

Media Contact:

Melissa Spies, Intradiem | 678.356.3500