News

• Better Automation Makes Better Agents

  Contact Center Pipeline | by Matt McConnellPublished: November 2, 2023

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• How Will AI Improve People-team Management?

  Benefits Pro | by Kimberly HilerPublished: November 2, 2023

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• Intradiem Partners With Thrive Global to Support Call Center Agent Wellness

  Real-time delivery of 60-second “Resets” reduces stress and boosts productivityPublished: October 10, 2023

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• Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition

  Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider of contact center automation solutions, ...Published: September 12, 2023

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• Jennifer Lee Assumes Role of President at Intradiem

  Atlanta – August 22, 2023 – Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed the role of President, effective ...Published: August 30, 2023

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• How Automation Revolutionised Customer Experience at Virgin Media

  Customer Experience Magazine | by Matt RuminsPublished: July 27, 2023

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• Revolutionising Customer Service Capacity Planning with Advanced Technologies

  Call Centre Management Association | by Paul MilloyPublished: July 26, 2023

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• 3 Ways CFOs Can Drive a Cohesive Company Culture

  CFO | by Bryan JonesPublished: June 21, 2023

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• Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service

  Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in operational costs Atlanta – June ...Published: June 13, 2023

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• Intradiem Names Tim FitzGerald as New EVP of Sales

  Atlanta, June 6, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Tim FitzGerald has assumed ...Published: June 6, 2023

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• Teaching Our Daughters Bravery & Resilience: A Pathway to Leadership

  Fast Company | by Jennifer LeePublished: June 2, 2023

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• ChatGPT Won’t Replace Retail Customer Service Agents

  Total Retail | by Matt McConnellPublished: May 23, 2023

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