News

• Customer Service in the Age of ChatGPT: Don’t Take AI Too Far in the Call Center

  Fast Company | by Matt McConnellPublished: May 18, 2023

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• Intradiem Awarded UK Patent for Technology to Expand Data-Handling Capabilities

  Atlanta – May 10, 2023 – Intradiem, the leading provider of intelligent automation solutions for contact center and back-office customer service teams, has been awarded ...Published: May 10, 2023

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• Intradiem Announces Sponsorship of WFM Labs to Foster Contact Center Industry Advancement

  WFMLabs.org tests new ideas, processes, and creative approaches that rethink the legacy practices of workforce management ATLANTA–Intradiem, the leading provider of intelligent automation solutions for ...Published: April 18, 2023

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• Intradiem Delivers Record 2022 Results

  Atlanta, February 21, 2023 – Intradiem, the leading provider of Intelligent Automation solutions for customer service teams, announces record financial and customer performance results for ...Published: February 21, 2023

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• A New, More Balanced Approach to Managing Your Priorities in 2023

  Published: January 16, 2023

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• What Should We Expect From AI?

  Built In | Michael JarusPublished: January 10, 2023

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• The Best Business Uses for Automation

  Published: December 1, 2022

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• Transforming Business Leaders into Women-in-Tech Allies

  By Jennifer Lee, Chief Operating Officer at IntradiemPublished: December 1, 2022

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• Intradiem Recognized by Frost & Sullivan for Its Superior Automation Solutions in the Workforce Engagement and Intelligent Automation Industry

  Intradiem solutions dramatically increase customer experience teams’ productivity and decrease companies’ operational challenges. San Antonio, TX — November 29, 2022 – Based on its recent ...Published: November 29, 2022

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• All-Remote Organizations, Once Far-Fetched, Enter The Mainstream

  ForbesPublished: November 6, 2022

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• Filling Contact Centre Roles Used to be Easy… Not Anymore

  Filling contact centre roles used to be easy… not anymorePublished: October 27, 2022

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• What Contact Centre Agents are Looking For in Employees

  https://technologydispatch.com/what-contact-centre-agents-are-looking-for-in-employers/Published: October 27, 2022

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