News

• Workforce Automation Pays Off for Contact Center Leaders in 2019

  Intradiem Celebrates Fourth Consecutive Year of Record GrowthPublished: January 14, 2020

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• Intradiem Adds New Enhanced Coaching Capabilities to Workforce Automation Platform

  Real-Time Agent Development Pays Off with Improved Engagement and Significant Cost SavingsPublished: November 25, 2019

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• Intradiem Launches New Savings Guarantee with Workforce Automation Platform

  Real-Time Capabilities Pay Off by Improving Efficiency, Agent Engagement, and Customer ExperiencePublished: November 19, 2019

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• Intradiem Reaches Record Savings Delivered to Customers

  Workforce Automation Drives Significant Value with Real-Time Capabilities on Agent Engagement, Customer Experience and Efficiency.Published: October 1, 2019

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• Intradiem Releases Third Generation – Workforce Automation Platform

  Scalable, Secure Platform to Process High Volumes of Real-Time Contact Center DataPublished: September 17, 2019

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• Call Center Leaders Continue to Invest in Contact Center Automation

  Real-Time Capabilities Improve Efficiency, Agent Engagement and CXPublished: June 26, 2019

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• Matt McConnell Selected as Keynote Speaker for the 2019 ATDC Startup Showcase

  A program of the Georgia Institute of TechnologyPublished: April 10, 2019

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• Intradiem Contact Center Automation Innovator Award Recipient Announced

  Recognized for leading with automation to achieve new levels of contact center service deliveryPublished: February 26, 2019

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• Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation

  Contact Center Automation Provider Meets Stringent Security Management StandardsPublished: February 20, 2019

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• Contact Center Leaders to Convene in Scottsdale, AZ

  Discussion to cover trends, challenges and robotic process automation (RPA)Published: February 15, 2019

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• Intradiem Celebrates Third Consecutive Year of Record Growth

  Customer and product momentum deliver outstanding milestone achievements in 2018Published: January 10, 2019

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• Intradiem First to Power One Billion Automated Actions Per Year

  Breakthrough SaaS technology speeds efficiency and increased saving for large enterprise call centers.Published: October 16, 2018

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